Terms & Conditions

Last updated: 14 July 2026

These Terms and Conditions ("Terms") govern every use of the Tidewrit website, request form, trip pages, and related communications (together, the "Service"), operated by Nima Investments Ltd ("Tidewrit," "we," "us," or "our"). By submitting a request form, making a payment, or otherwise using the Service, you ("Customer," "you") agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. What Tidewrit Is and How It Works

Tidewrit is a human-plus-AI travel concierge service. We research, plan, and package personalized travel itineraries and related recommendations. We are a planning and advisory service — we are not a travel agency, tour operator, airline, hotel, visa bureau, or insurer, and we do not hold an IATA or equivalent travel-industry accreditation unless separately stated to you in writing.

Our process is pay-first: you submit a request form describing your trip; we send a secure payment link by email and WhatsApp; once payment is confirmed, we prepare and deliver a private, encrypted trip page within 3–5 business days, according to the tier you purchased:

• The Outline ($20) — a lightweight itinerary skeleton and orientation notes.
• The Full Plan ($50) — a detailed day-by-day itinerary with bookings guidance, budget notes, and recommendations.
• The Concierge ($120) — the Full Plan plus hands-on booking assistance and ongoing WhatsApp support during the trip window agreed with you.
• The Uganda Landing Package ($100, add-on to the Full Plan) — airport pickup coordination, pocket WiFi, a welcome pack, and WhatsApp support for inbound visitors to Uganda.

Specific inclusions, delivery timing, and support windows for each tier are as described on tidewrit.com at the time of your purchase, and in the order confirmation we send you. Where anything in an individual order confirmation conflicts with the general marketing description of a tier, the order confirmation controls.

2. What We Promise — and What We Do Not Guarantee

2.1 Our commitment to you

We commit to using reasonable skill, care, and up-to-date research in preparing your itinerary and recommendations, to delivering within the stated timeframe (or notifying you promptly if we cannot), and to keeping your trip page private and accessible only via your unique link.

2.2 What we do not and cannot guarantee

Because travel involves many parties and circumstances outside our control, we do not guarantee:

• The availability, price, or booking terms of any flight, hotel, tour, activity, or other travel product we recommend, at the time you attempt to book it.
• That any visa, entry permit, transit permit, or similar travel authorization will be approved, or approved within any particular timeframe, for you or any traveler in your party.
• The accuracy of third-party information (opening hours, prices, safety conditions, entry requirements, health advisories) beyond what was publicly available and verifiable at the time we prepared your plan.
• That your trip will be free of delays, cancellations, weather events, strikes, political instability, illness, or other disruptions.
• Any specific outcome, satisfaction level, or experience once you are traveling, since we do not control the conduct of airlines, hotels, guides, drivers, or other third-party providers.

Travel requirements (visas, vaccinations, permits, passport validity, customs rules) change without notice and are ultimately each traveler's own responsibility to verify directly with the relevant embassy, consulate, or official government source before departure. We provide guidance as a convenience, not as a legal or immigration determination.

3. Refund and Cancellation Policy

3.1 Before delivery

If you cancel your request before we have begun substantive research or drafting on your trip page, you are entitled to a full refund, minus any non-recoverable third-party transaction fee charged by our payment processor.

Once we have begun substantive work — which we consider to start as soon as an itinerary draft has been opened in your account or research has demonstrably begun — your order is non-cancellable for a full refund, because the labor has already been incurred. In that case, a partial refund may be issued at our discretion, reflecting work not yet completed.

3.2 After delivery

Because each trip page is custom-researched and delivered digitally, all sales are final once your trip page has been delivered, except as set out below.

• If we fail to deliver within the stated timeframe (3–5 business days from confirmed payment, or the timeframe stated in your order confirmation) and have not agreed an extension with you, you may request a full refund.
• If the delivered plan is materially incomplete relative to what your tier promises (for example, missing day-by-day content in a Full Plan), we will revise it at no charge; if we cannot cure the defect within a reasonable time, you may request a refund proportional to the missing portion.
• We do not refund amounts for changes of mind, for travel disruptions beyond our control (see Section 5), or because a third-party price or availability changed after we researched it.

3.3 Revisions

Each tier includes a reasonable number of revision rounds as described at purchase. Requests that amount to a substantially new trip (different destination, different traveler count, different season) will be treated as a new order.

3.4 How to request a refund or cancellation

Email nimainvestmentsltd@gmail.com or message +256 709 864 155 on WhatsApp with your order reference. We aim to respond within 2 business days and, where a refund is due, to process it within 10 business days to your original payment method via Flutterwave.

4. Data Handling and Privacy

4.1 What we collect

To prepare your trip, we collect information you provide on the request form and in follow-up messages — which may include your name, contact details, travel dates, destinations, budget, passport nationality, and preferences — and payment information processed by our payment provider, Flutterwave, which we do not store directly.

4.2 How we use it

We use your information solely to plan and deliver your trip, communicate with you about your order, provide support during your trip window (Concierge and Landing Package tiers), and improve our internal service templates. We do not sell your personal information to third parties.

4.3 How we store and protect it

Your trip page is encrypted (AES-256-GCM) and accessible only via a private, unique link. Internal records are kept in access-controlled systems (Google Sheets, Cloudflare KV) limited to Tidewrit personnel who need them to serve you. We use an AI assistant (Anthropic's Claude, accessed via API) embedded in your trip page to help answer travel questions; messages you send it are processed to generate responses and are not used to train third-party models beyond what Anthropic's standard API terms provide.

4.4 Sharing with third parties

We share only what is necessary with third parties who fulfil part of your trip — for example, a hotel or driver you ask us to book with — and with service providers who host or process data on our behalf (Cloudflare, Google, Flutterwave, Anthropic), each bound by their own data-processing terms.

4.5 Retention and your rights

We retain your order data for as long as needed to provide the Service, resolve disputes, and meet legal or accounting obligations, typically no longer than 24 months after your trip concludes unless you ask us to delete it sooner. You may request access to, correction of, or deletion of your personal data at any time by emailing nimainvestmentsltd@gmail.com; we will comply except where retention is required by law.

5. Limitation of Liability for Third-Party Failures

Tidewrit acts as a planner and intermediary. We do not control, operate, own, or employ the airlines, hotels, tour operators, guides, drivers, visa authorities, insurers, or other third parties ("Travel Providers") referenced or booked in connection with your trip. Accordingly:

• We are not liable for any act, omission, delay, cancellation, overbooking, price change, service failure, injury, loss, or damage caused by a Travel Provider, even where we recommended or helped book that provider.
• We are not liable for visa or entry-permit refusals or delays by any government or consular authority, or for any consequence of such refusal or delay, including missed flights or non-refundable bookings.
• We are not liable for losses arising from events outside our reasonable control, including natural disasters, extreme weather, epidemics or pandemics, strikes, civil unrest, war, or changes in law ("Force Majeure Events").
• Where any liability on our part cannot lawfully be excluded, our total aggregate liability to you for any claim arising from or related to the Service is limited to the amount you paid us for the relevant order.
• We are not liable for indirect, incidental, special, or consequential damages, including lost enjoyment of a trip, lost wages, or lost opportunity, to the fullest extent permitted by law.

We strongly recommend that every customer purchase independent travel insurance covering trip cancellation, medical emergencies, and evacuation, and we are happy to point you toward reputable providers on request.

6. Customer Responsibilities

• Provide accurate, complete information on your request form, including passport nationality, dates, and traveler details.
• Independently verify visa, health, and entry requirements with official government sources before booking or departing.
• Hold valid travel documents, required vaccinations, and adequate travel insurance.
• Make your own final booking decisions; a Tidewrit recommendation is not an instruction to purchase, and you should review a Travel Provider's own terms before booking.
• Keep your trip page link confidential — you are responsible for anyone you share it with.

7. Intellectual Property

The itineraries, research, and materials we prepare for you are licensed to you for your personal, non-commercial use in planning and taking your trip. Our templates, atlas research, branding, and underlying methodology remain the property of Nima Investments Ltd and may not be resold, redistributed, or used to build a competing service.

8. Changes to the Service and These Terms

We may update these Terms from time to time to reflect changes in our Service, the law, or our operations. The version posted at tidewrit.com at the time of your order governs that order. Material changes will be reflected by an updated "Last updated" date; continued use of the Service after changes take effect constitutes acceptance.

9. Dispute Resolution

9.1 Direct resolution first

If a problem arises, please contact us first at nimainvestmentsltd@gmail.com or +256 709 864 155 on WhatsApp. Most issues can be resolved directly and quickly, and we commit to a good-faith attempt to resolve any complaint within 14 days of you raising it.

9.2 Escalation

If direct resolution does not succeed, both parties agree to attempt resolution through informal negotiation for a further 30 days before pursuing formal proceedings. Where informal resolution fails, either party may refer the dispute to mediation before a mutually agreed mediator in Kampala, Uganda, as a precondition to litigation, except for claims relating to non-payment or intellectual property, which either party may pursue directly.

9.3 Governing law and venue

These Terms are governed by the laws of the Republic of Uganda, without regard to conflict-of-law principles. Subject to Section 9.2, the courts of Uganda have exclusive jurisdiction over any dispute arising from these Terms or the Service, regardless of where you are located.

10. General

• Entire agreement: These Terms, together with your order confirmation, are the entire agreement between you and Tidewrit regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: You may not assign your order to another person without our consent; we may assign our rights in connection with a sale or restructuring of our business.
• Notices: We may send notices to the email or WhatsApp number you provided; you should keep these current.

11. Contact

Nima Investments Ltd, trading as Tidewrit — Kampala, Uganda

Email: nimainvestmentsltd@gmail.com

WhatsApp: +256 709 864 155